Shipping policy
Delivery is included in our prices for most areas of mainland UK when the Free Delivery Logo is displayed below the product picture. Estimated delivery times are shown on the product pages.
ALL DELIVERIES ARE CARRIED OUT BY EXTERNAL HAULIERS OR CARRIERS.
We will try our best to deliver within the estimated delivery times shown on the product pages.
We try to offer a FREE delivery service. If you require specific days, weekends, times etc then this can be accommodated for an extra charge.
There may be extra charges for Scotland, off shore islands and some areas of England and Wales. These areas are detailed within our 'Delivery' page. It is advisable to email prior to placing your order should you have any concerns over potential delivery charges.
Estimated Delivery lead-times are provided in working days (Monday to Friday, excluding bank holidays)
Estimated delivery lead-times commence from the next working day. During exceptionally busy periods or in remote outlying areas lead times maybe exceeded. In such circumstances we will ensure that customers are kept informed.
If you are having your building installed independently wait until you have been notified of a confirmed and secure delivery date and in possession of the product before booking installation.
Please note that there is a holding charge of £36.00 (inc VAT) per week for delaying delivery. If you do need to delay your delivery after the cut off point has been reached due to extenuating circumstances then it may be possible to postpone, please contact us immediately to see if this is possible or not.
Please be aware that occasionally deliveries can be delayed due to circumstance out of our control such as breakdowns, weather, traffic etc.
We will not be held liable for any costs associated with a late or failed delivery out of our control. We suggest that on receipt of goods that you satisfy yourself that the order has been delivered in full prior to commencing or arranging installation.
Delivery are made weekdays and typically during the hours of 7.00am to 10.00pm. The Company is not able to offer timed deliveries.
The majority of the products offered for sale are flat-packed for ease of handling and delivery and consideration should be given to the size and weight of products prior to ordering.
Deliveries are to kerb-side only. If access is restricted please let us know at time of order. It is The Customers responsibility to provide unobstructed access for the delivery to take place. Any failed or returned deliveries may result in additional charges being passed to The Customer.
Other products clearly shown with a lorry with a cross through it are priced excluding delivery. Please contact us for delivered price for the complete order.
Log cabins, Sauna's, Gazebo's, Carports, Verandas, Garages and all large buildings will arrive via a substantial lorry, which is normally a 40' articulated lorry with a demountable fork lift. Please understand the size limitations of this vehicle!
Please let us know of any limitations regarding size of your unloading area before and/or after your order. We need at least a 3.5m through clearance to maneuver any large packages.
The driver of the forklift will enter your property with your permission to move the packages to the site you designate with a hard surface suitable for a foklift to operate on such as a driveway.
To deposit the package the forklift will need manoeuvre room of about 4m.
You do not need to be in attendance if a signed authorisation form and instructions for the driver has been sent to us prior to delivery.
However, the driver will only enter your property if he considers it safe to do so with consideration to bystanders, himself and his vehicles safety.
The driver will not however unpack and move any component parts to another location. He will not be responsible for damages of your property once you have given permission to enter your property with the vehicle. All reasonable care and attention will of course be given.
Notification of delivery will be made by telephone call / message, email, by the carrier or ourselves within a week of delivery.
Any discrepancies with deliveries must be notified to Tuin ASAP by email only.
Please see these pages for more details on delivery:
Once payment has been made your product will then be loaded onto a truck in Holland bound for the UK, at this point it's not possible to re-arrange.
If required to move or cancel after payment is made for a delivery week, there is an aborted charge.